Mastodon.social Staff
staff@mastodon.social
<p>We're the team managing mastodon.social and mastodon.online! We provide assistance with user accounts and moderation appeals primarily by email at staff (at) mastodon.social. Please use the reporting system first whenever possible for the fastest response.</p>
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We published two new resources on our Help Centre today. To bring you more transparency about how our moderation team makes decisions, actions they might take against rule-violating behaviour, and the pathways available to you for appealing our decisions: https://help.joinmastodon.org/article/20-moderation-decisions-and-appeals Plus, learn how to use one of our newest features, Collections, and help people across the #fediverse find new accounts to follow: https://help.joinmastodon.org/article...
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In case you missed the email, we're informing you here too that the Terms of Service for #MastodonSocial and #MastodonOnline are changing. To learn more about the changes, read our blog post: https://blog.joinmastodon.org/2026/07/announcing-new-terms-of-service-for-our-servers/ The new terms can be found at the links below, where we've provided English and German translations. -> https://mastodon.social/terms-of-service -> https://mastodon.online/terms-of-service
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We plan to disable the &quot;live feeds&quot; of the local and federated timelines on mastodon.social within in the next couple of weeks. They are already disabled on mastodon.online. While these feeds can be useful on smaller, topical or regional servers, they have limited use on larger servers like ours. The live feeds present all content on the server immediately and essentially pre-moderation, which presents a particularly poor experience to new users finding the fediverse for the f...
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@zuru We definitely want to provide better tools for ensuring smaller instances can discover new content! https://www.fediscovery.org/