My brother-in-law's laptop stopped working. It's under warranty. So he called #Dell. "Hi! I'm your A.I. assistant. Before I can help you, you have to read me a tiny number from the back of your laptop." He can't read it, he's blind. I read it. The "A.I" has one job. It is very bad at it. I read it out 20 times before the machine got it right. In the middle of this debacle, I asked the "A.I." to put me through to a person. "I can't do that until you read me the number." #Enshittification