2026-04-13 02:31 UTC
>but had to go through an AI support bot that kept closing the ticket
In general, that practice is absolutely disrespectful towards customers and should be met with complete rejection
Replies (1)
-
@Pyr_Pressure@lemmy.ca 2026-04-13 02:43
Any company using AI support is absolutely fucked in the head imo. It's absolute dogshit. I had a phone company where I had to call to add a new sim to my account because my previous phone was stolen and the fucking AI says "we have sent you a link via text or how to add a sim. Thank you, good bye." And it fucking hung up on me. I didn't have the phone to get the text because it had been stolen!