2026-04-13 02:43 UTC
Any company using AI support is absolutely fucked in the head imo. It's absolute dogshit.
I had a phone company where I had to call to add a new sim to my account because my previous phone was stolen and the fucking AI says "we have sent you a link via text or how to add a sim. Thank you, good bye."
And it fucking hung up on me.
I didn't have the phone to get the text because it had been stolen!
Replies (1)
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@Greg@lemmy.ca 2026-04-14 16:58
To be fair, when AI assisted support it's done well you don't even notice. Don't get me wrong, 99% of support chatbots are useless, lazily implemented, awful to deal with, and just waste human time. Companies should focus on good support, the specific tooling is irrelevant. I've dealt with support humans that act like robots and robots that quickly escalate my issue to a human that can solve my problem.