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  I did tier 1, 2, and eventually some 3 support back in the day for a software company. I liked how they handled it. Customer called in, reached a live person doing intake. The intake person noted their question and callback number, helping to scope the problem if needed, and entered a ticket into the queue. The intake person gave the caller an expected wait time for a support tech to call back, pointed them to online written help documentation, and ended the call. Then push the ticket to tier 1...

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  People getting CEO jobs aren't hanging with working class bros. They either never were working class or they shed those connections on their way along the corporate ladder.

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  I wasn't "allowed" to watch it, not because my parents had a problem with it but because we didn't have cable TV. I miss some references other people make about SpongeBob or other Nickelodeon / cable TV stuff, but I've never felt like I missed out much. Especially now as an adult, I just get to ask people about something they're nostalgic for from childhood and have interesting conversations. I did see half an episode of Nickelodeon Guts once and would have watched the...

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  I took a Wilderness First Aid refresher earlier this year. It was interesting how much the curriculum has stayed the same but the emphasis has changed since I took it a few years ago. There's still the checklist to get to "should I call for evacuation or not" but where before it felt like encouraging people to call for evacuation when needed, this one felt more like "stop to think and be sure a call is really needed because too many people are tying up S&R with their InRe...

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  Who knows if they see things this way, but this is how I see it. I've organized hikes open to beginners. Like zero-experience beginners, leaning into the "no experience needed" inclusivity. We would get people doing dangerous things. Like bringing soda instead of water for a multi-mile hike in the heat of summer. Flip flops instead of shoes. One guy came with a 100 lb pack to "prepare for a backpacking trip" but needed to start at base cardio and ability to walk 5 miles...

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  When the pros no longer outweigh the cons. I work in a field that offers full tuition reimbursement commonly, so money isn't a barrier. No con there. I don't have kids, so that greatly alleviates time capacity. So some con there but not as much as a parent of young kid(s) would face. I have progressed far enough in my career and am on a path where another degree won't really help me reach my career goals, so no significant pro there. Personal curiosity and ego do motivate me sl...

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  Holler back to 2010s reddit therapy fads and grey rock them. https://en.wikipedia.org/wiki/Grey_rock_method

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  I use an app that doesn't show profile pictures by default. I apply a user tag to anyone I want to recognize.