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  Many people in the free software (or as they like to call it, "open source") space are ecstatic about using proprietary American chat services accessed through a proprietary protocol with a proprietary client, as long as they have a good track record for curbing abuse, keep chat history, and are accessible on mobile and the web. That is why we have made the decision to move our free software community to Steam Groups-

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  @stib@aus.social this has been my experience with my non-techy friends as well. They have problems with Windows and ask me about Linux, I warn them they should temper their expectations, and then they're blown away by how much better things work than either of us expected.