2026-02-09 16:03 UTC
Replies (2)
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@bcgm3@lemmy.world 2026-02-09 17:20
Helped a staff member where I work with this, was not fun. - She speaks very little English - Phone is set to display everything in Spanish - She's also very old, so phone is set to display everything in 72pt font - Does not remember her password for ANYTHING, not even one we set together and wrote down to keep in her purse - Personal email is Hotmail - Recovery email on the Hotmail account belonged to her husband who died a decade ago - Recovery phone number on the Hotmail account is her old phone number, no one has access to it - Hotmail account recovery wants me to provide the subject line and send dates from three emails... There is zero chance of this Went back and forth with Microsoft for days before we got her back in.
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@SnotFlickerman@lemmy.blahaj.zone 2026-02-09 16:09
That's easy enough for people who actually have things set up in a reasonable way. My mother has an iPhone but all her services are Google and she often can't even get into her fucking phone *because she can't find it*. So when she can't find her phone and can't remember her Apple password so we can't log into iCloud to do Find Your Phone, and she can't remember her Google password so we can get into her email so we can reset the Apple password it's kind of a clusterfuck.