Once again looking at contract wording for things and seeing "99.9% percentage of time that the backups are performed on time and free from errors and omissions" It seems fine until you go to actually apply it. What time frame? A day, a month, a year? Let's say a month, and our backup policy includes 10 resources backed up daily. A single failed backup drops us to 99.67% That's fine, we just run a bunch of reliable backups at the end of the month to catch up? Some of our backups are continuous point in time recovery. Do these count as 1 backup or 20 billion? If the continuous backup needs to restart is that a failure?