I hate when a business tells you 'thank you for the trust you place in us' - I never said I did and I most likely don't. Also: thank you for your patience (while we half-heartedly try not to fix whatever hellscape we unleashed on you). My patience is forced and it takes me considerable effort not to explode. Acknowledging the actual reality of the situation fosters far more goodwill and might actually earn my patience. Fuck your thank you.