"It's okay, it's just a PPPoE connection. Just give me a moment to make the configuration changes in my terminal." Support pauses, then goes, "Oh okay. Let me know when done." So I do the changes with a few firewall modifications with them trying to tell me my account username/pass. "Done!" I smile down the phone. Support is reassured and can see the connection. Sadly, we're now just sitting in a waiting period cause this sucks. But... I am sad. Support did not know the term "Linux" (3/3)