2026-02-20 21:57 UTC
@david did you initiate this yourself via their website? if not, possibly a scam. either way, that's a horrible user experience. i've just done a year working in the finance sector in australia and i can tell you that everyone is super spooked about security risks, hacking, ID theft etc, and they are racing to put in new controls - and one way to lessen risk is to stop making some things self-service
Replies (1)
-
@david@theblower.au 2026-02-20 22:28
@crumbleneedy No no, I initiated, logged in to my insurer's website (the whole 2fa thing), and clicked through to my policy with the hope I'd be able to update details there, but alas, they just had "Call to update details". They just don't have a self-service option.