Post #4667877 · Elektrine

@themachinestops@lemmy.dbzer0.com

2026-09-03 09:05 UTC

Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.” Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

Replies (9)

@QueenHawlSera@piefed.social 2026-09-04 00:07

Anything but walking back the physical disc decision

Open ##4667876
@Aeder@lemmy.world 2026-09-04 03:41

I’m so glad I never gave any serious amount of money to Sony, Microsoft or Nintendo.

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@Surp@lemmy.world 2026-09-04 00:12

Someone please figure out Linux on ps5 native so I can dump their crappy OS

Open ##4668125
@greyscale@lemmy.grey.ooo 2026-09-03 09:13

Can people just stop buying their fucking product now?

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@criss_cross@lemmy.world 2026-09-03 14:40

Like 95% of this I agree with. Don’t harass support people who have no decision making on this and are just trying to make a living. But unreasonable demands for compensation or apologies Fucking really? Asking for refunds is bad now?

Open ##4669654
@FireWire400@lemmy.world 2026-09-04 07:08

I hope Asha Sharma walks back the plans for Project Helix being digital only, because that would be their #1 advantage next gen IMO

Open ##4670647
@village604@adultswim.fan 2026-09-03 17:09

ITT: People who don't understand how call centers work. It is very rare for companies the size of Sony to maintain their own call centers for frontline customer support. They contract with a call center to run a campaign for them. For these call centers, the huge campaigns are their life blood, and they won't do anything to upset the client. Your complaints are very likely not being passed on. Furthermore, the candidate pool for call centers is anyone desperate enough to work in a call center. The amount of homeless agents is high enough that scabies and bed bugs are a common problem on-shore. So, by calling and being abusive to a CS agent, there's a decent chance you're abusing a homeless person for absolutely no benefit. The only reason Sony cares is because turnover from abuse and tied up agents costs money.

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@itsgroundhogdayagain@lemmy.ml 2026-09-04 04:12

At least we own our Steam games, wait a minute…

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@NightShot@lemmy.world 2026-09-05 07:36

Fuck I hate this shit. Loved my playstations and now its all ruined. I bought so many games on sale and used.

Open ##4676379