UPDATE: My mom received her Alberta photo ID card in the mail! There were a number of ways this could've gone horribly wrong, and it has happened to others: -If she hadn't kept her marriage certificate; -if she couldn't afford to or didn't have someone to help her order one from the province where she was married; and -if she didn't have someone to help her navigate the process. I had to advocate for her with the registry office when they said they couldn't help her without her old driver's licence, which expired almost 10 years ago and didn't have her correct address (who keeps old driver licenses for 10 years?) I learned that in order for her to receive Alberta's $100 energy rebate, she needed this ID card (or a driver's licence) to verify her Alberta government online account. There are supports now set up privately via her seniors home to help others struggling with the rebate process. Red tape reduction for people does not appear to be as much as a priority as it is for corporations!