2026-09-27 12:36 UTC
Replies (1)
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@craigbro@infosec.exchange 2026-09-27 13:37
@shriramk@mastodon.social I’m not sure that restaurants should have an API in order to have functioning interactions with humans. Agents calling them is like spam calls to me, it’s abuse of voice calls. Failure to enforce our regulations on devices on the telephone networks is the hole here. Restaurants are one example, but my day job is literally on a project called “digital customer engagement” for a company with millions of customers. We have to have explicit authorization, and have very specific use cases for automated notifications on voice channels. If some company set up voice agents to call our customer service line and have the agent attempt to order and negotiate service for things we explicitly don’t provide online for a reason, it would be considered abuse and result in a lawsuit.