A client can have a legitimate complaint and still ask for the wrong fix. Turning off MFA or giving everyone admin access can leave a bigger problem behind. I wrote about where MSPs need to push back, what they owe the client, and when a service needs a firm boundary. https://www.kylereddoch.me/blog/the-customer-isnt-always-right-about-it/ #MSP #ITSupport #Cybersecurity