Called the scheduling line for my doc. Was in queue position #9. It slowly counted down to position #1. Then it made the ringing sound and I thought I'd get a person. Instead the system booted me out to wait in queue position #8. And this is to re-schedule an appointment they had to cancel, not me. "Your call is very important to us and we apologize for this longer than usual hold time. Please continue to hold and your call will be answered shortly." I suppose it could be worse-- they could be directing me to a 'portal' or worse, using an AI like my dermatologist.